Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
We're happy to help!
Questions, concerns...? We want to help. Send us a message below
FAQs
Have a quick question? Check our FAQsdown below for a quick answer!
Email us
info@onmyweights.com
Check our socials!
Frequently asked questions
Have questions? We’re here to help
How long does it take to complete an order?
We aim to deliver your order within 3-5 working days. Once your order is processed, you'll receive tracking information via email. Please note that delivery times may vary based on your location and the shipping provider.
How can I return or exchange an item?
We offer a 28-day return policy. Items must be in their original condition—unworn, with tags, and in original packaging—and you will need a receipt or proof of purchase. To initiate a return. Start your return here. Please note that the customer covers return shipping costs.
What should I do if my item arrives damaged or incorrect?
If your item is defective, damaged, or you received the wrong product, please contact us immediately upon receiving the order at info@onmyweights.com. Attach photos or videos of the issue to help us process your request quickly.
How will I receive my refund?
Once your return is approved and inspected, we will process your refund to your original payment method. It can take up to 10 business days for your bank or credit card provider to process the refund. If you haven't received your refund after 15 business days, contact us at info@onmyweights.com.
How long will it take to get my preorder?
Estimated shipping dates are listed on the preorder product page. We will ship as soon as the item(s) become available and you'll receive a tracking number via email. Ship dates are estimates and subject to change without notice.
Choosing a selection results in a full page refresh.
